Shipping & Returns
CARMEX AUSTRALIA SHIPPING POLICY
We ship domestically within Australia. Your orders will be dispatched and posted within 2 business days. Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard shipping parcels are sent via Australia Post from Sunshine Coast region at a cost of $10 (unless free postage conditions being met).
Express shipping parcels are sent via Australia Post at a cost of $15.
Please note: Due to COVID 19 we are currently experiencing shipping delays due to high volume of orders and enhanced measures in place to ensure staff safety.
Signature on Delivery
Australia Post usually requires a signature. If you request a parcel be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.
Note that in current conditions all orders are filled with "Authority to Leave" as standard to assist Australia Post with their contactless delivery. Australia Post advise that to minimize the risk of contracting or spreading Coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply. This is out of our control and we cannot request a signature on delivery at this time
To ensure prompt delivery, please make sure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. Where providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear. We can redeliver parcels where address is incomplete, or has been incorrectly provided, this will incur additional delivery charge of $10 for standard registered post or $15 for express post.
CARMEX AUSTRALIA RETURNS POLICY
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.
NO REFUND FOR ITEMS ON SALE
All sales items or discounted items are final unless an item is proven to be damaged or faulty.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 14 days of receiving them in the mail.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:
- send a replacement to you; or
- provide you with a refund.
Please see details below on how to organise a return.
HOW TO RETURN PRODUCTS
To return a wrong, faulty or damaged product, please follow the simple steps below:
- Let us know the issue via email@example.com and that you would like to arrange a product return. Note the item code printed on the product /packaging. We will advise the best address for you to send the products to.
- Pack and seal the item/s in their original shipping package and post them back to us.
- We will organise a refund or replacement depending on the option you have selected. Please allow for up to 14 days to process a refund. Note that replacement delivery timeframes are subject to stock availability.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error for example:
- If the item is damaged or faulty; or
- If we sent you the wrong item.
CHANGE OF MIND
Under Australian Consumer Law, a store does not have to give a refund or replacement if a customer changes their mind about a product.
If you change your mind, Biccari Holdings unfortunately cannot accept returns or process a credit or refund.
CUSTOMER SERVICE CONTACT INFORMATION
Please contact Customer Service at (07) 5470 2708 or email to firstname.lastname@example.org with any questions on your order.